Workshops · 1 of 3
The art of conversations
Conversations are the unit of every culture. We slow them down and rebuild attention.
Level 1 of the communication track: building clear communication, creating rapport, strengthening connections and leaving a lasting positive impression. Conversations are the smallest unit of any culture — change them and everything downstream changes with them.
We slow the conversation down and take it apart. What makes someone feel genuinely heard? Where does clarity get lost between intention and impact? Participants work on structure (so the point actually arrives), empathy and understanding, active listening, non-violent communication and the basics of body language.
The moves are specific and trainable: pauses, mirroring, naming what you notice, summarising before responding, asking one question more than feels comfortable. We practise each in short rounds with immediate feedback, then apply them to real conversations participants have this week.
This session pairs naturally with Level 2 — crucial conversations — for teams that want the full arc from everyday rapport to the hardest talks.
What we work on
- 01Clarity & structure — making the point land
- 02Empathy and understanding as a skill, not a trait
- 03Active listening: six modes and when to use each
- 04Non-violent communication basics
- 05Body language & presence fundamentals
You'll take away
- Six listening modes (and when to use each)
- A rapport opening for any meeting
- A feedback-safe way to summarise and check understanding
- Practice on real cases from your week
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